This Refund Policy governs the manner in which CBS Solution Pvt Ltd. offers refunds for its IT services purchased through the website www.cbssolution.com

Eligibility Criteria:

• Clients are eligible for a refund if they have made a payment for IT services that have not yet commenced or have not been delivered as agreed upon.
• Refunds may also be considered if the client is dissatisfied with the quality of the IT services provided, subject to evaluation.

Refund Request Process:

• Clients must submit a formal refund request through the contact form on www.cbssolution.com, outlining the reasons for their request and providing any relevant documentation to support their claim.

Evaluation and Decision:

• Upon receipt of a refund request, our team will conduct a thorough evaluation of the circumstances surrounding the request.
• Factors such as the nature of the IT services, the client's specific situation, and adherence to our terms and conditions will be considered in determining refund eligibility. 

Refunds:

• If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Processing Time:

• Once a refund request is approved, we are committed to processing the refund promptly. Refunds and exchanges will be processed within 03 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Exclusions:

• Certain IT services or situations may be exempt from refunds as per our policy. This includes instances where services have been fully rendered or where the client's request does not align with our terms and conditions.

Communication and Support:

• Throughout the refund process, we maintain open communication channels with our clients. We provide updates on the status of their refund requests and address any queries or concerns they may have along the way. Our goal is to ensure transparency and provide excellent support throughout the entire process.

Amendments to the Policy:

• CBS Solution Pvt Ltd. reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be communicated to our clients promptly. By using our IT services or making a purchase through www.cbssolution.com, you hereby acknowledge that you have read, understood, and agree to be bound by this refund policy.